Vegas Trusted compares local heating and cooling companies using a transparent, data-driven rubric. We analyze public signals (licensing, complaints, reviews, certifications, warranties, responsiveness, and more) to surface providers who do the job right the first time—no pushy upsells, no shortcuts.

Service areas: Las Vegas • Henderson • North Las Vegas • Spring Valley • Paradise • Enterprise • Summerlin

How Our Rankings Work (Objective, Data-Driven)

We weigh what matters most to homeowners: clean installs done to spec, ethical service (no “gotcha” upsells), trained techs, responsive support, and consistent customer happiness.

Summary of Weights

Variables & How We Measure Them

1) Customer Satisfaction & Reputation (40%)

• Average rating (Google, Yelp, Facebook) – normalized (e.g., 0–10) across platforms.

• Rating volume & recency – more recent, high-volume ratings score higher; we discount reviews older than 24 months.

• Sentiment red flags – % of 1–2★ reviews citing “upsell,” “pressure,” “bait & switch,” “didn’t fix,” “no-show,” etc. (penalty).

• Response to negatives – owner responses that resolve issues earn a slight boost.

2) Professionalism & Ethics (20%)

• Pricing transparency – posts pricing ranges, explains diagnostic fees, discloses warranties, and maintenance plans.

• No-pressure policy – written policy against unnecessary upsells; clear replacement vs. repair guidance.

• On-site professionalism – mentions (in recent reviews) of techs arriving on time, shoe covers, workspace cleanup.

3) Technical Quality & Training (20%)

• Licensing class & endorsements – proper Nevada contractor license for HVAC.

• Tech credentials – NATE-certified techs; brand certifications (e.g., Trane/Carrier/Lennox authorized).

• Manufacturer-spec installs – reviews/photos referencing code-compliant, clean installs; permit history where available.

• Return/permit issues – repeated failed/redo permits or inspection flags (penalty).

4) Reliability & Ongoing Support (10%)

• Speed to schedule – published availability/seasonal hours; emergency coverage.

• After-install care – proactive tune-ups, reminders, and warranty service turnaround.

• Phone & web responsiveness – call answer rate (where available), web form reply time, chat availability.

5) Local Trust, Licensing & Compliance (10%)

• Nevada State Contractors Board status – active, in good standing.

• Complaint ratio – formal complaints per active year (normalized).

• Insurance & bonding – stated proof or verified status.

• Years in business (local) – longevity bonus with diminishing returns.

Scoring Mechanics (Simple & Auditable)

• Each variable is normalized to 0–10.

• Bucket score = average of variables in that bucket.

• Final score = Σ (bucket score × weight).

• Penalties (e.g., verified upsell complaints, license lapses) can subtract up to 2.0 points from the total.

• Exclusions: suspended/expired license, pattern of unsafe or deceptive conduct.

Tie-breakers (in order):

1. Higher “Technical Quality & Training”

2. Higher “Professionalism & Ethics”

3. More recent review volume

4. Longer clean compliance history

Update cadence: recalc quarterly; re-rank immediately upon material licensing/complaint changes.